posted
On my recent Coast Starlight trip report, our train terminated in Santa Barbara due to tunnel work being done by Metrolink in Chatsworth.
Since we had to take a motorcoach from Santa Barbara to Los Angeles, I called Amtrak and was transfered to "Customer Relations" and told I would be sent a coupon in the mail for the lateness/bus.
A week later, I was pleased to open up an envelope from Amtrak with two $100 Travel Certificates (2 passengers). The back of the vouchers even stated they could be used together for $200 off my next trip!
This is the first time Amtrak has ever reimbursed me, but I am very glad I called and I hope other people who encounter the bus from Santa Barbara do the same thing.
Posts: 1082 | From: Los Angeles, CA. USA | Registered: Aug 2003
| IP: Logged |
posted
Even when Amtrak had their short-lived quality guarantee program I would call asking for relief in only the most extreme circumstances - Like when faced with a bustitution rather than enjoying a sleeping car accomodation.
The voucher they sent me for annulling the Sunset Limited in El Paso one year and busing us OVERNIGHT to San Antonio actually covered a first-class trip on the Crescent the following spring en route to a family reunion in Massachusetts.
-------------------- David Pressley
Advocating for passenger trains since 1973!
Climbing toward 5,000 posts like the Southwest Chief ascending Raton Pass. Cautiously, not nearly as fast as in the old days, and hoping to avoid premature reroutes. Posts: 4203 | From: Western North Carolina | Registered: Feb 2004
| IP: Logged |
Printer-friendly view of this topic
