posted
I had a call today from Amtrak Customer Relations about a letter I had written describing my most recent Starlight trip (OKJ/SBA which arrived 6 hours late).
I had written to compliment the crew who were maintaining a positive attitude and giving very good service inspite of a very late northbound trip and very little rest between trips.
I mentioned that I was prepared for the delay (the website was warning of long delays) and that I had been offered alternate transportation (A San Joaquin to Bakersfield and bus to SBA) but didn't get the message until after the San Joaquin had left OKJ. This happened because I had only been able to leave one phone contact when I made my reservation online and didn't check my home voicemail until too late.
The agent I spoke to today said that she will note the online problem and said that until it is changed I should call after I make my online reservation and ask that a second phone number be inserted in the record manually.
The agent also said that she would be sending me compensation (which I had not asked for) for the inconvenience.
All in all, a positive experience.
Frank in Sunny SBA where they say tonight's SB Starlight will be ontime.
Posts: 2160 | From: Santa Barbara, CA, USA | Registered: Oct 2003
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