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[QUOTE]Originally posted by Henry Kisor: [QB] Sorry to be so late with this, but it took me a little while to get the information from Amtrak. Except for a long passage defining what a service animal is -- they can range from dogs to monkeys -- and how there is no uniform way of credentialing them, this is what the current on-board employee handbook says about service animals: How can an employee know that an animal is a service animal rather than a pet? • Look for physical indicators on the animal: Some service animals wear harnesses,vests,capes or backpacks.Markings on these items or on the animal’stags may identify it as a sevrice animal. However,the absence of such equipment does not necessarily mean the animal is not a service animal. • Observethe animal’sbehavior: Service animals are trained to behave properly in public settings. For example,a properly trained guide dog will not run around the station,bark or growl at other passengers,or bite or jump on people. • Obtain credible verbal assurances from passenger that the animal is a service animal:You can ask the passenger:“Is this your pet?”If the passenger responds that the animal is a service animal and not a pet,but uncertainty remains about the animal, you may ask appropriate follow up questions. You can ask:“What tasks or functions does your animal perform for you?”or “What has it been trained to do for you?”Employees may not ask the passenger what his/her disability is or the cause of the passenger’s disability. • Although there may be a few people who try to “beat the system”by bringing pets on board our trains,most passengers with disabilities claiming to have service animals really do have service animals.Since access for persons with disabilities traveling with service animals is a civil right covered under the ADA,employees should err on the side of permitting access to passenger areas.If it looks like a service animal and the customer says it is a service animal-welcome the animal aboard. • If it is determined that an animal is not a service animal or if the service animal poses a direct threat to others,the animal can be denied access to Amtrak premises.On the rare occasion that an animal has to be excluded from Amtrak premises, you should handle the situation in a polite and professional manner.When an animal is excluded from Amtrak premises while en route,the employee making this decision must complete a Passenger Incident Report detailing the incident. • Passengers traveling with service animals may not be isolated from other passengers.Allergies,incon- venience,and fear of animals by other passengers are not valid reasons for denying access to passenger areas or refusing service to people with service animals. If a passenger states that he/she has allergies or an aversion to animals,that person should be shown to a location as far away from the service animal as practical. • Amtrak is not required to do any of the following in order to accommodate a person traveling with a service animal: • Asking another passenger to move or give up a space to accommodate a service animal. • Denying transportation to another passenger in order to provide an accommodation to a passenger with a service animal. • Furnishing more than one seat to a person traveling with a service animal. -- All this indicates to me that Amtrak is complying with the ADA, and doing so in a reasonable way. [/QB][/QUOTE]
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