Post A Reply
my profile
|
directory
login
|
register
|
search
|
faq
|
forum home
»
RAILforum
»
Passenger Trains
»
Amtrak
»
Amtrak Mgmt. Threw My Stickers Away
» Post A Reply
Post A Reply
Login Name:
Password:
Message Icon:
Message:
HTML is not enabled.
UBB Code™ is enabled.
[QUOTE]Originally posted by MightyAlweg: [QB] The thoughts here about "liability" and "lawyers" hit the nail right on the head. And quite frankly I'm surprised at the amount of people who don't understand that this would be an issue when Amtrak employees start deviating from standard procedures. As some may know, I work for Disneyland in a management role. I could rattle off a laundry list of silly little things people have attempted to sue Disney for, or at the very least gone into the Guest Relations office at the end of the night and raised holy heck about something trying to get free tickets, comped dinners, comped hotel stays, etc., etc. The threat of legal action, or worse, government fines or hand slaps from the likes of the state DOSH or OSHA offices, hangs over the heads of every supervisor and manager at Disneyland. Here's a recent example. Before the afternoon parade down Main Street USA the Cast Members working crowd control try to keep people happy and upbeat, and one day a very nice older lady working crowd control brought in a little bottle of bubbles they bought at the store themselves. She was a grandmotherly type and was blowing bubbles for the children sitting on the curb waiting for the parade, and the parents loved it. This went on for a couple of days in her section, until a bubble popped in a ladies eye causing it to sting and turn red and her husband became infuriated that "Disney" would "put us in danger". The nurse was summoned, was there in under two minutes, and applied eye wash and cold compresses to the injured woman on the curb. The husband was still ranting and raving, and the extra attention from the nurse seemed to be fueling the situation. The employee who brought in the bubbles apologized profusely, and made the huge mistake of saying that she bought the bubbles at Wal-Mart and she had no idea what the ingredients were. This was like throwing blood into a pool of feeding sharks for the husband. The angry husband then wanted comped tickets and comped dinners immediately and put his family lawyer on the cell phone to try and intimidate people in the Guest Relations office. He was directed to the Corporate Legal department, and it turned into a drawn out battle that went on for a couple weeks as Disney tried to avoid having to go to court. And yes, he got a large sum of complimentary ticket media and meal vouchers out of the deal. In addition to all of the associated business costs the corporate legal office racked up dealing with it all. The employee and her manager were reprimanded for disobeying corporate policies and state workplace rules about using unauthorized chemicals around fellow employees or guests. And this was all because a sweet elderly lady was blowing bubbles for children before the parade. It's not pleasant to think about, but that's the type of world we live in. 99% of people are good folks who won't threaten lawsuits when a bubble pops in their eye or they have an allergic reaction to the flower hanging in the vestibule. But 1% of people are looking to get whatever they can out of any perceived situation where a private company caused some bit of discomfort or inconvenience. And in the age of lawyers and heavy handed state bureacracy, that tiny percentage can become the group that drives employee and management behavior. [b]I'm actually surprised at how much Amtrak employees are allowed to get away with.[/b] And the stories of well-meaning car attendants bringing in chocolates from home to put on pillows [b](YIKES!)[/b] or setting up PG-13 rated movies in the lounge car and hoping they remember to mute the sound every time an actor swears [b](DOUBLE YIKES!)[/b] absolutely make the hair stand up on the back of my neck. In this day and age those Amtrak employees are playing with fire, and I have no doubt that if a manager well versed in corporate law and state bureacracy found out about it they would shut down those actions immediately. Perhaps the topic here should be of amazement that Amtrak employees get away with what they do, and that they have such incredible leeway to modify the standard operating procedures as much as they do! [/QB][/QUOTE]
Instant Graemlins
Instant UBB Code™
What is UBB Code™?
Options
Disable Graemlins in this post.
*** Click here to review this topic. ***
Contact Us
|
Home Page
Powered by
Infopop Corporation
UBB.classic™ 6.7.2
Copyright © 2007-2016
TrainWeb, Inc.
Top of Page
|
TrainWeb
|
About Us
|
Advertise With Us
|
Contact Us