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Amtrak Mgmt. Threw My Stickers Away
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[QUOTE]Originally posted by MightyAlweg: [QB] Wanna hear the latest craze in the rush to avoid all liability? Disneyland has just stopped allowing paying guests to complain, or compliment, in writing at the Guest Relations office. For 53 years you could fill out a compliment or complaint form at the Guest Relations office, but as of last week that practice has been stopped at all Disney parks. Instead, if you have a complaint you can go into Guest Relations and speak with one of the hostesses there staffing the desk. They will take your verbal comments and tell you they will pass on the comments verbally to the appropriate management. There are no forms available, no paper, no pens. And they will not allow you to hand them a letter or any written communication. The hostesses have been trained with a short spiel about "not being able to accept your written comments or suggestions on our operational procedures". If you insist, you will be given a card with the snail mail address of Disney Corporate Legal in Burbank where you can send a letter. And Disney Legal will then take your letter, attach a form letter in approved Legalese that states Disney refuses to acknowledge receipt of your communication, and then return your original letter back to you with the form letter attached. The reason? Liability. Disney has been sued repeatedly by people who left written comments about the operation of Disney theme parks. And when the guest returned to Disney property at a future date and saw a change in operation that they may have referenced on a comment card or letter, those folks sued Disney for using "their ideas". Complaints about the availability of popcorn carts, or the addition of certain rides, or the suggestion to replace an aging parade or stage show have been used in legal proceedings where people claimed "Hey, I told Disney that old parade needed to be retired two years ago! And now they've got a new parade and I deserve compensation for that idea!" It's sad, but true. In this day and age even something as simple as a written comment card is now forbidden by succesful organizations like Disneyland. You can thank your local lawyer. [/QB][/QUOTE]
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