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[QUOTE]Originally posted by CG96: [QB] [QUOTE]Originally posted by RR4me: [qb] The flippant answer regarding a lesson to be learned would have put me over the edge. At best, the lesson I'm sure many took away was, "never, ever ride Amtrak again!" Hell of a job. [/qb][/QUOTE]I second this remark. That was one flippant answer that the Employee should not have voiced at all. "Lessons ?" That employee, or the supervisor, would be the one in need of a "lesson." The paying customer does not want to be lectured about "learning" any "lessons" - they want to see solutions, and they want to see action. [/QB][/QUOTE]
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