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[QUOTE]Originally posted by CG96: [QB] I enjoy trains and train travel, but episodes like this seem to take place each and every single winter. What is wrong with Amtrak that the organization seems to get caught flat footed by winter weather each and every single year ? Why don't they ever learn ? While no person has control over the weather, this could be turned into an opportunity to "shine despite the adversity." One poster on anther board made a suggestion: [QUOTE] The problem is, that $30 ticket has turned into a $30 complaint. And if 10 people are scared off from taking that train, that $30 ticket has become as $300 liability to Amtrak. For $300, the conductor could have called the local Pizza Hut and ordered 20 Panormous pizzas and had them delivered with money for a tip. Now imagine that same travelers reaction, "Yeah, we were stuck in Chicago Union Station, but man, did Amtrak take care of us. Every 30 minutes or so they'd make sure we knew what was going on and around dinner time if we showed them our tickets, we got a some pizza and a soda. Way better than any airline! If I'm going to get stuck in Chicago, I'll take Amtrak over NWA any time." No one cares about "positioning equipment." They care about knowing what's going on, when they're going to get out of there and their next hot meal. [/QUOTE]Overcoming some adversity, and improvising a solution when things do not go according to plan, is part and parcel of almost any managers' job description, no matter if it appears in their contract or not. [/QB][/QUOTE]
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