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[QUOTE]Originally posted by PullmanCo: [QB] [QUOTE]Originally posted by Henry Kisor: [qb]Sure, Amtrak could have handled this week's situation better, had its budget allowed for such things as cots and blankets and intensive crisis training for station personnel. But the American people elected the politicians who all but strangled the railroad in the name of free-market profit-making while heavily subsidizing airport comforts.[/qb][/QUOTE]From the Union Pacific Railroad Dining Car and Hotel Department Dining Car Cookbook and Service Instructions (I estimate my copy to be in the 1960s): [QUOTE]When traffic interruptions occur to passenger trains, including all Streamliner trains, resulting from extraordinary delays such as those caused by accidents, washouts, snow blockades or other similar emergencies, stewards are authorized to furnish free meals to revenue passengers, train and Pullman crews employed thereon, after one meal period has elapsed and until tain service has been restored.[/QUOTE]This was written in an era where UP was streaming red ink from the Passenger Traffic and DC&H Departments, yet they understood the welfare of their paying customers was pretty darn important. Further, information flowed only by telephone or teletypewriter at this time. I guess the Amtrak Operations Center cannot get word down to its terminal managers anymore, given the internet, cell phones, blackberries, webcam deskside VTC, ad infinitum. [/QB][/QUOTE]
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