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[QUOTE]Originally posted by smitty195: [QB] Train Lady---I think the airlines have their troubles and problems, but overall, their gate and on-board personnel have much more experience, training, and accountability for their actions. The one exception is the new airline, "Virgin America". They get an A+ from me (and from Conde Nast as well, for being the best airline). If you ever get a chance to fly them, give it a shot....it's not like ANY of the other domestic carriers out there. Prior to VA, I flew exclusively United and I watched them go downhill over the years. And just to clarify, I do not have a vendetta against Amtrak. I have talked about some great Amtrak trips that I have taken over the years (not so much on this board, but over on Trainorders), as well as talked about some outstanding employees. One of the main issues with line-level Amtrak employees (the on-board personnel) is that they have almost no accountability---zip! A Conductor is technically their "boss", but on a long-distance train, good luck in finding a Conductor who is willing to actually handle a situation appropriately (document, counsel the employee, and forward it to the office for follow-up action and place the documentation in the employee's personnel file). You will not find this happening at Amtrak. Most Conductors have the attitude of, "Well, in 3 more hours he/she ain't my problem any more!". I know several Amtrak conductors, and yes, this is how they view these things. Why rock the boat when you don't have to? I could specify so many more things about Amtrak that are inherently wrong, but talking to Amtrak fans is probably the wrong crowd to talk to. It would be like me talking poorly about the San Francisco Giants while attending a game at PacBell Park! No matter what facts I give, it really won't matter because fans are fans. But Amtrak management is VERY wishy-washy from the get-go (with a few exceptions, such as Richard Phelps, VP at Amtrak). They do not hold others accountable, they RARELY know what other managers are doing, they rarely know the current goals of the company......it's just so flawed and so terrible that the whole thing really needs to be shaken up from the top-down. The unions are also a big part of the problem. It's almost impossible to fire a habitually poor performing employee. [/QB][/QUOTE]
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