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[QUOTE]Originally posted by DeeCT: [QB] Smitty, One thing I have often wondered is how much actual job training an Amtrak employee receives. I had one trip on the SWC with a very new Train Attendant - and he seemed clueless. However no one seemed to be training him or overlooking his job performance. (Perhaps he was simply a case of "not the sharpest knife in the drawer" - but I wondered about it at the time. I am a pretty low maintenence passenger - Bed up and down, 20 minute warning before arriving at my destination and the smell of coffee brewing when I wake is all I ask of the room attendant. (If I can only have one - make it the coffee urn hot and full). Dining staff - hot food hot and cold food cold, served in a timely manner realy all I ask.(A smile served with it does go a long way). Given that my requirements are not excessive,I would guess I am probably less likely than most to find fault with on board services. My one problem and biggest complaint is with Passenger Services (Particularly in Chicago).It runs the gamut from so so - to unbelievably horrible. It is the one area I have to think a huge upgrade in Customer Care is both possible and would also reap huge rewards in improving Amtrak's public perception. I have taken the time after one particularly bad experience to call the 1-800 number and given an acount if what happened and what I felt should have been done to handle the problem better. I wonder how many others take the time to do that instead of just grumbling and swearing to "Never ride Amtrak again". Here once again I have to wonder how much and what quality of Employee Training takes place. Dee [/QB][/QUOTE]
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