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Nice Winter Storm...
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[QUOTE]Originally posted by dmwnc1959: [QB] I am not defending Amtrak, I am not a cheerleader for Amtrak, and haven't ridden on Amtrak in almost 4 years. I am however speaking from past experiences of being stopped and stuck/delayed in Montana and ND snowstorms, in the middle of the summer Nevada desert, and in the middle of absolutely 'Nowhere for No Reason'. I took these delays in stride, always came prepared with CD's and a portable DVD player with movies, and my own food. Same for being stuck on the tarmac for 5 hours in a plane, in a highway traffic shutdown because of a jack-knifed tractor trailer for 8 hours, and on a ship for 2 days because of a hurricane. Again, we all take these events based on our personal limitations and expectations. I have had some pretty bad, even awful experiences with Amtrak, cruise lines, airlines, car rental companies, hotels, and restaurants. But I take it in stride and go back again just in case it was a one-off event beyond their control. If it is a repeat occurrence over time [i]then[/i] you have a problem. And if it doesn't change, [i]then[/i] I dont go back. Simple as that. I dont call CNN, or 911, and I dont go on chat boards and whine or throw stones to belittle or bad mouth an entire industry because of [i]my[/i] bad experience. And the airlines drop the ball all the time, lose luggage, strand passengers on tarmacs for hours and hours and hours only to return to the terminal they departed from, and fly right past MSP because they were on their computers checking Staff Schedules. Really? On their computers? Airlines raise rates and charge superfluous fees for pillows and meals and drinks and peanuts and headsets. USA Today now reports THOUSANDS, yes, THOUSANDS of flights were cancelled this weekend because of the weather. THOUSANDS. It's gotten so bad with airlines that the Federal Government has had to step in with a proposed Passenger Bill of Rights. One train compared to [i]THOUSANDS[/i] of cancelled flights and countless thousands of passengers stranded in airports sleeping on floors in closed airport terminals. Now the AP wire is reporting this: "The breakdowns of four trains in the Channel Tunnel on Friday evening and ensuing cancellations through the weekend were expected to affect some 50,000 people during the busy holiday travel season". Now THATS a problem. But one train, one phone call from one disgruntled passnger doesnt warrant national headlines. Having dealt in Customer Relations and having been a Travel Agent for a decade, there is really only so much whining a person can take before you whip out your taser. No, just kidding. About the taser, not the whining. If the train attendants do dissapear for a while into crew car I cant blame them! They are only human. Like I said, we have become a nation of whiners and expect immediate compensation and freebees for inconveniences and delays. Suck it up. It happens. [/QB][/QUOTE]
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