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Even before I boarded train 98(10) in Savannah, my excitement was at an all time high. I went to the ticket counter two hours before time for departure. The station was bare, with only one ticket agent working. He was extremely helpful, and even agreed to step out from the behind the counter to let me get a photo with him before leaving on my first trip. Thank you, Ruben DeJesus! You got me off on the right foot, just doing your job the way a professional should.
As far as train service, I’d like to thank the following Amtrak employees who made our trip from Savannah to Montreal and back to Savannah a tremendous success!
Train 98(10)
Billy – our room attendant, our first ever room attendant, a third generation room attendant, you did an outstanding job of pampering us! Your welcoming and friendly attitude made us feel right at home!
Mary – the one-woman-show in the dining room, you did an outstanding job of handling the crowds, and the late-comers who boarded in Savannah. . . and you kept a smile on your face throughout!
Nigel Thirrens – our conductor, who was friendly and helpful to all… courteous and professional… He and flagman, Marvin, made me feel right at home on their train. The train reflected good service and a friendly, welcoming atmosphere!
Leo – our room attendant greeted us immediately when we boarded in New York. He was concerned for the comfort and safety of all of us in “his” car, and it was easy to see his concern. When the train had to stop near Trenton, New Jersey to wait for a new engine to be sent out from Penn Station, Leo went to every door in the car to check on all of us and explain what was going on!
The dining room “crew” – all of you! You were incredible! You worked together to make sure dinner was served in a pleasant atmosphere. More coffee? More tea? Everything ok here? Many thanks to Charles, Guy, Chris, and Claudette!