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[QUOTE]Originally posted by TwinStarRocket: [QB] So should I be first dealing with Guest Rewards or Amtrak? This is all very unpleasant and I don't like to complain, but everyone so far seems to pass the buck. A voucher would be fine, but my primary complaint is inflexibility during unpredictable events. It is not my fault and it is not Amtrak's fault. But if I am forced to rely on a one hour connection that I did not want, then it should be the responsibility of the party creating that rule to make some compensation when it creates a hardship. But then it is a government agency (sigh) where rules become more important than customer service. [/QB][/QUOTE]
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