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Adventures on the Starlight
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[QUOTE]Originally posted by TwinStarRocket: [QB] In response to my e-mail, Amtrak contacted me to say I will get a travel voucher roughly equivalent to 1/3 of the value of my ticket. This is more than generous, in my opinion. My primary complaint was/is that AGR rules force you to rely on a 1 hour connection when safer ones are available. This would also be true on a Starlight to Sunset connection, and perhaps others. A missed connection is not the same as a planned layover. I agree that I cannot expect scenery or on time performance as part of my "transportation contract." In fact, I regard that uncertainty as a challenging part of the "adventure." However, since scenery and amenities are part of Amtrak's advertising for their product, it is reasonable to expect some compensation when these are not provided, due to a combination of BOTH AGR policies and unexpected events. AGR should allow alternatives to any unsafe 1 hour connection -if the customer is willing to pay their own expenses, and the layover is not deliberate. I have learned my lesson that traveling on AGR points does have a down side. [/QB][/QUOTE]
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