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[QUOTE]Originally posted by Vincent206: [QB] Reading reviews of [URL=https://www.tripadvisor.com/Attraction_Review-g186338-d10463990-Reviews-or10-Virgin_Trains-London_England.html]Virgin Trains UK[/URL] , it seems that Virgin Trains UK runs the trains on time but customer service is frequently "shocking", "rude" or "appalling". Plenty of complaints about food and the difficulty of changing tickets, too. FWIW, my strongest surviving memory of Branson's Virgin America airline was the pretentious and inattentive attitude of the customer-facing employees. But Richard Branson was only a minority investor in VX, the day to day operations were controlled by Americans. [/QB][/QUOTE]
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