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On-Board Service: Dining And Other Issues
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[QUOTE]Originally posted by Gilbert B Norman: [QB] Fair Use from a recent NARP/RPA posting at their site: [i][list] [*]Rail Passengers Association was disappointed to learn this week that Amtrak plans to extend its Contemporary Dining menu and dining service on to all of the long-distance trains east of the Mississippi. The move takes effect October 1 -- the beginning of Fiscal 2020 -- as part of a package of changes rolling out on trains in the eastern half of the country. Western trains are not affected by this move. “The problem isn’t the food itself, it’s the way the whole experience is handled,” said Rail Passengers President and CEO Jim Mathews. “We understand the need to make lighter fare available to match the tastes of many modern travelers. But as it’s currently executed on the Capitol and the Lake Shore, too often food items run short, there aren’t enough hot options, and the presentation is perfunctory and off-putting.” Rail Passengers has been encouraging Amtrak to consider alternatives, but the railroad is moving forward with the plan to improve the financials on these routes. We agree with the need for a more flexible dining service, with more choice for passengers -- choice about what to eat, where to eat, and when to eat it -- but we think the Capitol and Lake Shore experience needs more improvement before going out to more routes. We will continue to press for alternatives, and also to highlight the importance of good food to Amtrak riders on all routes. We have also offered to meet with Amtrak to offer constructive suggestions on food provisioning, menus and crew training,[/i] [/list] Even if at this moment, there is an acceptable $650 fare to me for NB on AT during Feb '20, this will be "the last straw". "Western trains not affected", well, you're next. [/QB][/QUOTE]
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